Latest News from Computas
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What is ITIL and how is it used in service management?
Effective IT service management requires a solid framework. ITIL (Information Technology Infrastructure Library) is a recognized methodology for IT Service Management (ITSM), which helps businesses deliver better, more reliable, and cost-effective IT services. But how can you use ITIL processes in practice? And how can a tool like Jira Service Management help you implement ITIL…
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Atlassian updates April 2025
April 2025 was a month full of exciting developments for Atlassian users, with numerous announcements made during and after the Team ’25 conference. In this summary, you’ll find the key product updates – including those released after the event – as well as news related to security and developer tools. Team ’25: The biggest news…
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Improve customer service with Atlassian’s new Customer Service Management app
As businesses become increasingly reliant on software-driven processes, the need for seamless collaboration across support, product, development, and operations teams has never been greater. Atlassian, a leading provider of software that supports team collaboration, has taken another important step toward bridging these gaps with the launch of its new Customer Service Management (CSM) app. This…
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What is Enterprise Service Management (ESM)?
Enterprise Service Management (ESM) involves extending the mindset behind IT Service Management (ITSM) to other departments such as HR, legal, marketing, or finance. ESM utilizes both the tools and methods from ITSM to improve service delivery across the entire organization. It’s common to have a shared portal for submitting requests that all employees can easily…
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Highlights from Atlassian’s Team ’25 Conference: What this means for Atlassian users
Atlassian’s annual Team ’25 conference brought exciting news and updates that will significantly impact how users interact with the company’s products. From AI technology and new collaboration services to major platform enhancements, there are plenty of reasons to stay tuned for the upcoming changes. 1. Rovo for all: AI technology across Atlassian products Atlassian’s AI…
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Big announcement from Atlassian at Team ’25: Rovo AI is now available to all cloud customers
At its Team ’25 conference, Atlassian has announced a revolutionary change that will transform the way teams work. Atlassian is rolling out Rovo, its enterprise-grade AI suite (Search, Chat, and Agents), to all Jira, Confluence, and JSM users – included in their Premium, Enterprise, and soon Standard plans. This is major news that marks a…
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Team ’25: Atlassian introduces Teamwork Collection – Revolutionizing collaboration
Atlassian has has announced their new Teamwork Collection during their conference Team ’25, promising to transform how teams collaborate. This new offering integrates Jira, Confluence, and Loom with powerful Rovo AI agents, addressing the core challenges of modern teamwork. Transforming collaboration with Teamwork Collection Today, many organizations struggle with information silos, communication breakdowns, and the…
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Simplifying Data Center to Cloud migration: Atlassian’s new EAP
Atlassian has introduced a new early access program (EAP) for their Cloud-first Migration Execution Experience—a solution designed to simplify and centralize your Data Center to Cloud migrations. This enhanced tooling offers a unified dashboard in Atlassian Administration, allowing us to effortlessly launch, monitor, and manage all migration plans in one place. Key benefits of the…
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6 tips to maximize the benefits of your Atlassian products
To get the most out of your investment in digital tools like Jira, Jira Service Management, and Confluence, it is crucial to provide your team with thorough and practical training. Effective user training not only makes daily tasks easier for employees but also contributes to increased productivity, better collaboration, and smarter work processes. Here are…
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